Service Centre
More Than Products
A Worry‑Free Journey
TSTY puts customers first, offering end‑to‑end support from selection and consulting to decommissioning and upgrades – making every electric transformer a trusted power partner.
Comprehensive sales and service
TSTY electric equipment manufacturer aims to provide users with tailor-made sustainable solutions and promote the sustainable development of the power industry. The company is customer-centric and service-oriented to provide customers with first-class services and high-quality products. We are not only committed to providing high-quality and reliable transformer products, but also to ensure that customers have no worries at every stage of using our products with a comprehensive and considerate service system.
Pre-sales Service
We have an experienced technical team and sales team with solid professional knowledge, ready to answer your questions about transformer selection, application scenario adaptation, technical parameter interpretation, etc. Whether it is a new power project or an upgrade of an existing transformer, we can provide accurate advice and customized solutions based on your specific needs to ensure that you choose the most suitable transformer product to achieve efficient and stable operation of the power system.
In-sales Service
• Technical Consultation & Quotation
Our sales and quotation staff provide professional advice and accurate quotations tailored to your project.
• Production Follow-up
Through advanced management, we track your order full-process. Partnering with premium material suppliers effectively shortens production cycles.
• Strict Quality Inspection
Every unit undergoes rigid electrical, insulation, and mechanical tests. Only qualified products leave the factory to guard your power system.
After-sales Service
TSTY provides lifetime door-to-door after-sales service and quarterly return visits. We have built a professional overseas engineering team and overseas agencies to efficiently solve problems arising during the operation of the user's transformer.
Full Lifecycle Services
We provide full lifecycle services for power equipment, encompassing operations and maintenance (O&M), engineering support, and digital management capabilities to ensure optimal performance and long-term reliability.
Value-Added Services for Users
Manufacturer Support Services
- On-site installation guidance for new equipment
- Commissioning and energization support
- On-site troubleshooting and defect rectification
- On-site engineering support
- Outsourced project execution services
Covered Equipment Types
- High/Medium/Low-voltage complete equipment sets
- Oil-immersed and dry-type transformers
- GIS/AIS substation equipment
- Primary equipment (circuit breakers, ring main units, etc.)
- Automation systems (relay protection, PLC, DCS)
Service Capability Commitments
