TSTY transformer has professional service team with rich experience, to provide you a full set of services from consulting to maintenance. we are dedicated to serve you!

TSTY Transformer manufacturer aims to provide users with tailor-made sustainable solutions and promote the sustainable development of the power industry. The company is customer-centric and service-oriented to provide customers with first-class services and high-quality products. We are not only committed to providing high-quality and reliable transformer products, but also to ensure that customers have no worries at every stage of using our products with a comprehensive and considerate service system.

Pre-sales Service

We have an experienced technical team and sales team with solid professional knowledge, ready to answer your questions about transformer selection, application scenario adaptation, technical parameter interpretation, etc. Whether it is a new power project or an upgrade of an existing transformer, we can provide accurate advice and customized solutions based on your specific needs to ensure that you choose the most suitable transformer product to achieve efficient and stable operation of the power system. After receiving your inquiry, our professional sales staff will contact you within 24 hours. We can contact you through online communication, email, telephone, fax, etc.

In-sales Service

Professional technical consultation & quotation

In the process of communicating with you, our sales staff will provide you with advice based on your specific project needs. In addition, our sales staff and quotation staff will make professional quotations based on your specific project.

Efficient order processing and production follow-up

Once you place an order, we will immediately start an efficient order processing process. Through the advanced production management system, we will track and monitor your order throughout the process to ensure that the production progress is on time. We have established long-term and stable cooperative relationships with high-quality raw material suppliers, which can ensure the timely supply of raw materials and high quality standards, thereby effectively shortening the production cycle and ensuring that you can receive transformer products that meet your expectations in the shortest time.

Strict quality inspection and factory inspection

Quality is the lifeline of our company. Every transformer must undergo a strict quality inspection process before leaving the factory. We use advanced testing equipment and rigorous testing standards to conduct comprehensive inspections on various performance indicators of the transformer, including electrical performance tests, insulation performance tests, mechanical strength tests, etc. Only transformers that pass all test items can obtain factory qualifications, ensuring that every transformer you receive has excellent quality and reliability, and provides solid protection for the safe and stable operation of your power system.

After-sales Service

TSTY not only provides you with professional pre-sales and in-sales services, but also provides comprehensive after-sales services. TSTY provides lifetime door-to-door after-sales service and quarterly return visits. It has a professional overseas engineering team and overseas agency to solve problems that arise during the operation of the user's transformer. During the 12-month warranty period, if the transformer body or accessories are damaged under normal use, TSTY Electric Co., Ltd. will repair or replace the damaged accessories free of charge.