TSTY transformer has professional service team with rich experience, to provide you a full set of services from consulting to maintenance. we are dedicated to serve you!

Service Principle:

Customer-oriented, providing customers with first class services;

Service as the core,create the most values for our customers;

Focus on quality and comprehensive services for customers!

Respond within 24 hours:

Whenever you are interested in our products, just contact us and we will respond within 24 hours.

PRE-SALE SERVICE

1) 24 hours customer service, you could contact us through online communication, inquiry, email, telephone, fax, etc. Our consulting team will offer you professional technical data, suggestion, and purchase guidance.

2) Welcome to visit our factory. The salesmen will show you the technology R&D center, well-equipped manufacture base, raw material control lab and product detection lab, thus you will know more about TSTY Electric Co.,Ltd. and the transformer products. Moreover, we could offer you free airport pick up service, and help you book hotel, tickets, or plan route, etc., to ensure you have a perfect journey with excellent experience.

ON-SALE SERVICE

Accompany you to complete the acceptance of the equipment, and assist in the preparation of construction plans and detailed process.

AFTER-SALE SERVICE

1) Offer lifelong door - to - door after sale service and quarterly visiting. We have professional overseas engineering team and overseas agencies, to solve users’ problems during transformer operation.

2) 12 months warranty period, if transformer body or accessories are damaged under proper operation, TSTY  Electric Co., Ltd. will maintenance or replace the damaged accessories for free.